Terms of service

Thank you for choosing to work with Jeccabox!

By submitting a payment or enquiry through www.jeccabox.co.uk, you are agreeing to these terms and conditions. If you do not accept these terms, please do not proceed with the submission of your payment. If you have any questions regarding these before, during, or after the process, please do not hesitate to email hello@jeccabox.co.uk.

Quotes

All quotes provided include bespoke design, unless otherwise stated.

Quotes are valid for 28 days from the date received. If you decide to go ahead after this time, the cost may change due to fluctuations in print and paper costs.

Wedding Stationery

The time from the initial proof to signing off a final design is variable, and is dependent on when the initial enquiry is made, the speed of decision-making, and how many revisions you need. However, rough estimates are explained here:

1. I aim to provide initial designs within 10 days from receiving your final wording and deposit payment (whichever is most recent).

2. I aim to provide your first round of revisions within 3-5 days – to speed this process up, where possible please provide all revisions in a single email, in typed (not handwritten) format, clearly and concisely setting out your amends. Please note any significant revisions or changes to the brief at this point may incur additional charges and delays.

3. Once I have your sign off to send the files to print, further payment will be required (as agreed at the time of deposit payment) please allow 2-3 weeks for delivery. 

Any timings stated during the quoting & designing process relies upon the client providing clear wording for your invitations and on the day stationery, in an editable format such as a Word or Google Document. All changes to the wording should be made clear in a response email so that I don't miss them.

Revisions

I pride myself on working with you until you are 100% happy, however if you do decide to change make significant changes to the design, this may incur further charges and cause delays.

Shipping

Sample packs are posted out using Royal Mail second class postage.

Shipping on all wedding stationery is fully tracked, using a courier service or Royal Mail Tracked 24; this will be explained before dispatching your order so you can track it.

Shipping charges are usually included within my price quotes unless otherwise stated. All invitations are sent directly to you, assembled and do not include postage to your guests.

Refunds and Cancellations

A 30% deposit must be paid upfront and is non-refundable, and the remaining balance is due when the designs are signed off, before they are printed. In the unlikely event that you should decide not to proceed with production, a partial, discretionary refund of printing fees may be given depending on what materials have already been ordered and processed.

If purchasing on the day stationery for a wedding less than 8 weeks away, then a deposit will not be taken and the full balance must be paid upfront.

I will only print according to the approved proof once this has been signed off in writing. If replacements are required due to a client’s error, the printing costs will be charged in full plus an additional 20% admin fee. Please always remember to thoroughly check design, grammar, spelling, dates, quantities, and size prior to final approval. I recommend printing them out to do this if you can, and asking a friend to double check them as well.

Due to the bespoke nature of my business, quantities cannot be reduced once production commences.

I reserve the right to cancel and refund or partially refund a project if the brief changes significantly or if I am unable to fulfil the order due to events outside my control. I reserve the right to cancel and refund or partially refund a project if a client is rude, aggressive, or breaches copyright.

Digital Designs

All digital designs are non-refundable. By purchasing a digital design, you acknowledge that you give up your right to cancel this purchase under EU consumer laws.

Confidentiality

Unless you specifically request confidentiality in advance of commencing the work, I can display materials, paintings and prints created for you, and share the process behind making them, online, on social media, and at trade fairs or similar events. Personal information including wedding websites and guest addresses will be protected.